HelpCenter API — AI Customer Support as a Service

Add AI-powered customer support to any application in minutes. HelpCenter is a turnkey solution that gives your users instant, accurate answers based on your documentation — no ML expertise required.

What You Get

• AI Chat Widget — Embeddable, customizable chat for your website or app
• RAG-Powered Answers — AI trained on your docs gives accurate, sourced answers
• Custom Branding — Your logo, colors, and domain
• Conversation History — Persistent sessions, analytics, and export
• Multi-Model Support — Use GPT-4.1, Claude, or any 100+ models
• Custom Domain — Run on help.yourcompany.com

Quick Start

1. Create a HelpCenter Instance

import requests

response = requests.post(
    "https://api.skillboss.co/v1/helpcenter/setup",
    headers={"Authorization": "Bearer sk-your-api-key"},
    json={
        "config": {
            "company_name": "Acme Inc",
            "company_logo": "https://acme.com/logo.png",
            "primary_color": "#2563eb",
            "support_email": "support@acme.com",
            "welcome_message": "Hi! I'm Acme's AI assistant. How can I help?",
            "documents": [
                {
                    "title": "Getting Started",
                    "content": "Welcome to Acme! Here's how to get started...",
                    "keywords": ["start", "begin", "setup", "onboarding"]
                },
                {
                    "title": "Pricing",
                    "content": "Our pricing starts at $10/month for the Starter plan...",
                    "keywords": ["price", "cost", "plan", "billing"]
                }
            ]
        }
    }
)

data = response.json()
print(f"HelpCenter ID: {data['helpcenter_id']}")
print(f"Widget URL: {data['widget_url']}")
print(f"Default URL: {data['default_url']}")

Response:

{
  "helpcenter_id": "hc_abc123def456",
  "widget_url": "https://skillboss.co/embed/helpcenter/hc_abc123def456",
  "api_endpoint": "https://api.skillboss.co/v1/helpcenter/chat",
  "default_url": "https://skillboss.co/help/hc_abc123def456",
  "custom_domain": null,
  "dns_records": null,
  "created_at": "2026-03-26T12:00:00Z"
}

2. Embed the Chat Widget

Add this to your website:

<script src="https://skillboss.co/embed/helpcenter/hc_abc123def456/widget.js"></script>

Or use the chat API directly:

import requests

response = requests.post(
    "https://api.skillboss.co/v1/helpcenter/chat",
    headers={"Authorization": "Bearer sk-your-api-key"},
    json={
        "helpcenter_id": "hc_abc123def456",
        "message": "How do I get started?",
        "stream": True
    }
)

# Streaming response
for line in response.iter_lines():
    if line:
        print(line.decode())

Configuration Options

Custom Domain Setup

To use your own domain (e.g., help.yourcompany.com):

1. Configure in Setup

response = requests.post(
    "https://api.skillboss.co/v1/helpcenter/setup",
    headers={"Authorization": "Bearer sk-your-api-key"},
    json={
        "config": {
            "company_name": "Acme Inc",
            "custom_domain": "help.acme.com",
            # ... other config
        }
    }
)

# Response includes DNS records to add
dns_records = response.json()["dns_records"]
# [
#   {"type": "CNAME", "name": "help.acme.com", "value": "help.skillboss.co"},
#   {"type": "TXT", "name": "_skillboss.help.acme.com", "value": "hc_abc123def456"}
# ]

2. Add DNS Records

In your DNS provider, add:

3. Wait for Propagation

DNS changes can take up to 48 hours. Once propagated, your help center will be live at help.yourcompany.com.

Knowledge Base (RAG)

Add documents to train the AI on your product:

documents = [
    {
        "title": "Getting Started Guide",
        "content": """
        # Getting Started with Acme

        1. Sign up at acme.com/signup
        2. Create your first project
        3. Install the CLI: `npm install -g acme-cli`
        4. Run `acme init` in your project directory

        That's it! You're ready to go.
        """,
        "keywords": ["start", "begin", "setup", "install", "onboarding", "quickstart"]
    },
    {
        "title": "API Authentication",
        "content": """
        # Authentication

        All API requests require an API key in the Authorization header:

Authorization: Bearer YOUR_API_KEY

Get your API key at acme.com/settings/api-keys
""",
"keywords": ["auth", "authentication", "api key", "bearer", "token", "401"]
}
]

Tips for better RAG:

• Use descriptive titles
• Include common keywords users might search
• Break large docs into focused sections
• Include code examples for technical products

API Reference

POST /v1/helpcenter/setup

Create a new HelpCenter instance.

POST /v1/helpcenter/chat

Send a message and receive a streaming AI response.

Request:

{
  "helpcenter_id": "hc_abc123",
  "message": "How do I reset my password?",
  "session_id": "sess_xyz789",  // optional, for conversation continuity
  "user_id": "user_123",        // optional, for analytics
  "stream": true
}

Response (streaming):

data: {"content": "To reset your password"}
data: {"content": ", go to Settings → Security"}
data: {"content": " → Reset Password..."}
data: {"done": true, "session_id": "sess_xyz789"}

GET /v1/helpcenter/conversations

List all conversations for analytics.

PUT /v1/helpcenter/

Update HelpCenter configuration.

DELETE /v1/helpcenter/conversation/

Delete a specific conversation.

Pricing

Based on GPT-4.1-mini. Choose different models for different cost/quality tradeoffs.

Use Pages

SaaS Products

Add instant support for your users without hiring a support team.

Documentation Sites

Let users ask questions in natural language instead of searching.

E-commerce

Answer product questions, track orders, handle returns.

Developer Tools

Provide instant API help with code examples.

Example: Full Integration

import requests
from flask import Flask, request, Response

app = Flask(__name__)
HELPCENTER_ID = "hc_abc123def456"
API_KEY = "sk-your-api-key"

@app.route("/support/chat", methods=["POST"])
def support_chat():
    """Proxy chat requests to HelpCenter API"""
    data = request.json

    response = requests.post(
        "https://api.skillboss.co/v1/helpcenter/chat",
        headers={"Authorization": f"Bearer {API_KEY}"},
        json={
            "helpcenter_id": HELPCENTER_ID,
            "message": data["message"],
            "session_id": data.get("session_id"),
            "user_id": data.get("user_id"),
            "stream": True
        },
        stream=True
    )

    def generate():
        for line in response.iter_lines():
            if line:
                yield line + b"\n"

    return Response(generate(), mimetype="text/event-stream")

if __name__ == "__main__":
    app.run(port=3000)

Admin Dashboard API

Manage your HelpCenter instances programmatically with the Admin API.

List All HelpCenters

response = requests.get(
    "https://api.skillboss.co/v1/helpcenter/admin/list",
    headers={"Authorization": "Bearer sk-your-api-key"},
    params={"limit": 50, "offset": 0}
)

# Returns all your HelpCenter instances
for hc in response.json()["helpcenters"]:
    print(f"{hc['company_name']}: {hc['conversations_count']} conversations")

Get Full Conversation

response = requests.get(
    "https://api.skillboss.co/v1/helpcenter/admin/hc_abc123/conversation/sess_xyz789",
    headers={"Authorization": "Bearer sk-your-api-key"}
)

# Returns all messages in the conversation
for msg in response.json()["messages"]:
    print(f"[{msg['role']}]: {msg['content']}")

Get Analytics

response = requests.get(
    "https://api.skillboss.co/v1/helpcenter/admin/hc_abc123/analytics",
    headers={"Authorization": "Bearer sk-your-api-key"},
    params={"days": 30}
)

data = response.json()
print(f"Total conversations: {data['totals']['conversations']}")
print(f"Avg messages/conversation: {data['totals']['avg_messages_per_conversation']}")

Bulk Update Documents

response = requests.post(
    "https://api.skillboss.co/v1/helpcenter/admin/hc_abc123/documents",
    headers={"Authorization": "Bearer sk-your-api-key"},
    json={
        "documents": [
            {"title": "New Feature", "content": "...", "keywords": ["feature"]},
            {"title": "Updated FAQ", "content": "...", "keywords": ["faq"]}
        ],
        "mode": "replace"  # or "append" to add to existing
    }
)

Delete HelpCenter

response = requests.delete(
    "https://api.skillboss.co/v1/helpcenter/admin/hc_abc123",
    headers={"Authorization": "Bearer sk-your-api-key"}
)
# Deletes instance and all conversations (irreversible!)

Admin API Reference

Next Steps

• View All Business APIs
• API Authentication Guide
• Pricing & Billing