This Privacy Policy explains how HeyMall, Inc. (operating as SkillBoss) ("we," "us," or "our") collects, uses, discloses, and protects your information when you use SkillBoss ("Service"). By using SkillBoss, you consent to the practices described in this Policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, name, and payment information when you create an account
- User Inputs: Prompts, commands, files, and any content you submit through SkillBoss
- Communication Data: Messages you send to our support team
1.2 Automatically Collected Information
- Usage Data: Features used, balance consumed, generation requests, and interaction patterns
- Technical Data: IP address, browser type, device information, operating system, and AI platform used
- Performance Data: Error logs, response times, and service performance metrics
- Cookies and Tracking: Session cookies, analytics cookies, and authentication tokens
1.3 Generated Content
- Outputs: Videos, images, audio, code, text, and other content generated by SkillBoss in response to your requests
- Metadata: Generation parameters, model versions, and timestamps
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Provision
- Process your requests and generate outputs
- Manage your account and billing
- Process payments and maintain billing records
- Provide customer support
2.2 Service Improvement, AI Training, and Research
- Train, improve, and develop our AI models and algorithms using data collected from your use of the Service
- Conduct research and development to enhance our technology, create new features, and advance AI capabilities
- Analyze usage patterns and user interactions to improve Service functionality and user experience
- Create aggregated or anonymized datasets for research, product development, and analytics purposes
- Debug errors and optimize performance
- Develop new features and capabilities based on usage data
2.3 Business Operations
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations and enforce our Terms
- Conduct analytics, business intelligence, and research
- Send important service updates and notifications
2.4 Marketing (With Your Consent)
- Send promotional emails about new features or offers
- You may opt out of marketing communications at any time
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers
We share data with third-party services necessary to operate SkillBoss:
- AI Model Providers: OpenAI, Anthropic, Google, DeepSeek (for AI processing)
- Media Generation: Third-party AI providers for image, video, and audio generation
- Infrastructure: Database, hosting, and file storage providers
- Payment Processing: Stripe (for billing and payment processing)
- Analytics: Usage analytics and error tracking services
3.2 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations, court orders, or subpoenas
- Protect our rights, property, or safety, or that of our users or the public
- Investigate fraud, security issues, or Terms violations
3.3 Business Transfers
If HeyMall, Inc. is acquired, merged, or undergoes a business transfer, your information may be transferred as part of that transaction.
3.4 Aggregated and Anonymized Data
We may share aggregated, anonymized data that does not identify you personally for research, analytics, or marketing purposes.
4. Data Retention
- Account Data: Retained while your account is active and for a reasonable period after deletion for legal and operational purposes
- Usage and Training Data: We may retain anonymized usage data indefinitely for AI training, research, and service improvement purposes
- Generated Content: Stored temporarily or permanently depending on service features and your settings
- Backup Data: May be retained in backups for up to 90 days
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Access controls and authentication mechanisms
- Regular security audits and monitoring
However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
6. Your Rights and Choices
6.1 Access and Correction
You may access, update, or correct your account information through your account settings.
6.2 Data Deletion
You may request deletion of your account and associated data by contacting support@skillboss.co. Note that:
- Some data may be retained for legal or operational reasons
- Anonymized data used for AI training cannot be individually deleted
6.3 Marketing Opt-Out
You may opt out of marketing emails by clicking "unsubscribe" in any marketing email or contacting us.
6.4 Do Not Track
We do not currently respond to "Do Not Track" browser signals due to lack of industry standards.
6.5 GDPR Rights (For EU Users)
If you are in the European Union, you have additional rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
6.6 CCPA Rights (For California Users)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it's used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell)
- Non-discrimination for exercising your privacy rights
7. Children's Privacy
SkillBoss is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using SkillBoss, you consent to such transfers. We take steps to ensure adequate protection of your data in accordance with this Privacy Policy.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns and performance
- Prevent fraud and improve security
You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Effective Date" at the top indicates when the policy was last updated.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: support@skillboss.co
Company: HeyMall, Inc.
Address: Delaware, United States